FAQ

(SET TOP BOXES & VOUCHER PREQUALIFICATION)

Q. Set Top Box Qualification Criteria?

1) SA Citizenship and

2) SASSA Grant Recipient or no-income or maximum total household income below

R3 200

Q.  Where do I register for my set top box?

At you’re nearest SA Post Office and field events/registration campaign centres.

Q. What do I bring for registration?

         ID

         Proof of residence

         Proof of income/affidavit confirming income

Q.  Options for non-qualifying households:

         Digital Television Set (with integrated digital DVB-T2 receiving capability, check with your retailer to confirm)

         OVHD

         DSTV

         Online DTT decoder (bearing the DVB-T2 digital reception capability, check with your retailer)

Q. Which Provinces are Set Top Boxes currently available?

In time, DTT and DTH decoders will be widely available in major stores. For now, only government-procured subsidized decoders are currently available and being rolled out in:

•        Free State,

•        Northern Cape,

•        North West &

•        Limpopo

Q. Which Provinces accept Vouchers for STB’s?

The voucher system is currently being finalized. It will be rolled out in the next phase in:

         Mpumalanga

         Eastern Cape

         Kwa-Zulu Natal

         Western Cape

         Gauteng

Q. Is there a hotline number I can call?

For more information, contact the National WhatsApp number 0721968368

Q. My Set Top Box is faulty, where do I go for technical support?

First contact the Call Centre for assistance on WhatsApp 0721968368. If there is a definite fault on the decoder, please return it to your local Post Office for exchange.

Q.  What is the warranty period on STB?

         2 years

Q.  Where to buy a remote or STB after warranty period expired?

         Post Office will soon carry spare remotes and power adapters.

Q. What is the Toll Free Number for people who will not be able to afford airtime or “Callme back service”?

         National WhatsApp number 0721968368

  GENERAL SWITCH OFF QUESTIONS

Q. How much is a set top box and where can I buy one?

         OVHD, DSTV and Starsat satellite STBs are available in the stores from R499 including or without installation, and with a monthly subscription in the case of DSTV and StarSat – and no subscription for OVHD.

         DTT STBs for terrestrial reception are expected to be in the stores after September

2021. Some DTT STB models can be purchased online for under R450 excluding installation.